Online EMDR Therapy available across Australia and beyond
Online EMDR Therapy available across Australia and beyond
We understand that therapy and supervision are significant personal and financial investments. We are committed to making therapy as accessible as possible, and to providing clear, transparent information about our fees, business hours, and cancellation policies.
This page outlines our current practice hours, fee structure and what to expect if you need to cancel or reschedule your appointment.
In-Person (Deakin)
Thursdays — 8:00 am to 5:30 pm
Telehealth
Mondays — 5:00 pm to 8:00 pm
Tuesdays — 7:00 am to 3:00 pm
Wednesdays and Fridays — 10:30 am to 3:15 pm
Daytime sessions are those occurring between 9:00 am – 4:30 pm.
The current Medicare rebate for psychology sessions is $145.25 per session.
Clients with a valid referral from their GP or psychiatrist may claim this rebate after each eligible session.
Deakin Office (Thursdays)
Telehealth (Other Weekdays)
Extended sessions are often recommended during the reprocessing phase of EMDR therapy.
While early sessions typically run for 50 minutes, longer sessions can provide more space to:
Extended sessions are available on request and are charged pro-rata based on the 50-minute session rate.
Reflecting the additional time and administrative work required for treatment coordination, report writing, and communication with third parties (such as insurers, legal representatives, or workplaces), these services — unless otherwise arranged — are charged in line with the Australian Association of Psychologists Inc (AAPi) Recommended Fee Guide 2025–2026, which is $330 per 50-minute session.
Sessions held outside the standard daytime period (9:00 am – 4:30 pm) attract a 10% surcharge.
We are committed to supporting continuity of care and access to therapy:
Please note: discounted fees are not available once you have reached the Medicare Safety Net.
For the purposes of our cancellation and rescheduling policy:
Example:
If you have a 10 am appointment on a Monday, notice of cancellation must be received by 10 am the previous Thursday to avoid a fee.
Your appointment time is reserved exclusively for you. If you need to cancel or reschedule, please provide as much notice as possible so that we can offer the time to others who may be waiting.
Important Notes:
Payment details (including Direct Bank Transfer and PayID) are provided in your confirmation and reminder emails. Clients are encouraged to pay in advance to ensure a smooth and uninterrupted session.
Any outstanding fee will be processed on Halaxy by 5 pm on the day of service (including the Halaxy processing fee of 1.9% + $1.00).
If a valid payment method is not available, an invoice will be sent via email, and future appointments will be cancelled if outstanding fees are not cleared within 3 business days.
Medicare rebates are processed after the attendance of each session.
You can email us directly at support@hscps.au or use the ‘Appointment Link’ included in your confirmation email to cancel or reschedule — all requests are recorded with a time stamp.
If you are unable to attend in person, you may choose to switch to an online or phone session to avoid a cancellation fee, provided you notify us of the change in format:
See below for our frequently asked questions, if you have any other questions please get in touch via our contact page.
You don't need a referral to see Yvonne (self-referred). However, you may choose to have your GP involved in your care while you work with Yvonne. If you wish to do so, you may book a long consultation with your GP to discuss your eligibility for a Mental Health Treatment Plan (MHTP). If your GP deems you as eligible for one, you will receive a Medicare rebate for up to ten sessions in a calendar year.
If you have a referral from a Psychiatrist or a Paediatrician under the Better Access Initiative, you are entitled to the same Medicare rebate for up to ten sessions in a calendar year.
Currently, the Medicare rebate for a consultation of at least 50 minutes with a clinical psychologist is $145.25. You will only receive the rebate from Medicare if the session has been attended and paid for. Please send or bring along your referral letter (and the MTHP if you have one) at or before your initial session with Yvonne.
When you use your referral to see Yvonne, your doctor is involved in your care. This means Yvonne will provide a report required by Medicare to communicate with your doctor about your treatment progress after your 6th and the 10th sessions. This report is usually completed in session with you, so you know what is written in the report.
For more information about a MHTP, please visit: https://www.healthdirect.gov.au/mental-health-treatment-plan
If you have "Extras" in your private health insurance, you may be covered part of the session fee. As different insurance packages may provide different coverage, we recommend that you check with your insurer about the amount you will receive for each psychotherapy session to be sure. If you claim through your private health insurance, you will be provided a receipt after the session to submit a claim to your insurer.
As a general rule, you can only claim rebate from only ONE third-party for each therapy session (e.g., either private health insurer OR Medicare), not both.
We offer support to the following clients:
Address: Suite 3, 6 Geils Court, Deakin, ACT 2600
Email: support@hscps.au
Phone: 02 5115 1159
Fax: 02 6188 7368
Copyright © 2025 Holding Space Clinical Psychology Services - All Rights Reserved.
We will be closed from 25 Dec 2025 - 6 Jan 2026.
During the closure period, our voicemail and email inboxes will not be monitored.
A few appointment slots for late 2025 are still available, and 2026 bookings are now open if you would like to plan ahead.
Wishing all clients a well-rested, gentle, and joyful break!
Warmly,
Holding Space Clinical Psychology Services